Frequently Asked Questions
Everything you need to know about shopping with Proactive.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are your products covered by a warranty?
Most of our products come with a standard one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placement if you need to make any changes or cancellations.